Chairish values our partnerships. In order to provide the highest level of service to our customers, the scorecard will be reviewed by Chairish weekly to ensure the Chairish standard is being met. The scorecard gives us an opportunity to identify how we can work best to optimize our bookings, pickups and deliveries.




TSP Performance Standards Metric
Carrier Weighted Score >80
On-Time Pickup 90%
On-Time Delivery 90%
E-BOL 75%


In addition to the performance standards above, Chairish will be monitoring the below, for best success:

  • Communication
  • Buyer / Seller Feedback
  • Booking Performance
  • Cancellations
  • Claims
  • Pick up / Delivery Performance
  • Transit Times

About Chairish

Chairish is America’s largest and fastest-growing marketplace for design lovers to buy and sell chic vintage furniture, decor, and art. Once an item sells, Chairish’s team orchestrates shipping item(s) from the seller to the buyer.