*PLEASE READ CAREFULLY*
FAILURE TO FOLLOW GUIDELINES MAY IMPACT ABILITY TO BID ON FUTURE ARTA SHIPMENTS
Auction House Release Process
The majority of ARTA’s shipments are from auction houses.
ARTA needs to release the shipment to carriers 24 hours prior to pick up.
ARTA will provide the carrier directly with written instructions via email about the scheduled pick-up process. These instructions are to be followed exactly as outlined due to the strict release process.
Packaging and Transportation
Blanket wrap service and/or shrink-wrap packing are required for all items.
Foam padding or blanket/plastic wrapping of the front and rear feet is required.
All items must be transported in a box truck or enclosed trailer.
ANY pre-existing damage to the item MUST be reported to ARTA directly prior to leaving the pick-up location. An ARTA representative is not on site and will need to be contacted by the carrier directly.
Scheduling
Please contact the pickup and delivery locations within 24 hours of booking to confirm your arrival window.
You must also contact PU/DEL locations at least 24 hours prior to the appointment.
In most cases, delivery will be to a residence. *See further delivery instructions below
Delivery
Delivery should only be completed when the recipient is on site.
Shipments should not be delivered to unattended addresses or left on premises without being brought inside to the room of choice.
If the recipient is not home at the time of delivery, please contact ARTA for further instructions regarding re-delivery.
Assistance
No assistance is provided at pick-up or delivery.
If assistance is needed, note the weight and size of the item and plan accordingly
If you are unsure whether two or more people are needed, please reach out to ARTA for clarification.
Documentation
Using uShip’s eBOL is required unless service/technical issues apply.
At a minimum, carriers should provide 4 photos at pick-up and 4 photos at delivery.
You should take multiple photos at both locations to document the condition of the items shipped in the event of a claim.