USHIP IN-HOME DELIVERY:
PARTNER GUIDELINES FOR CARRIERS

An on-the-road checklist for top-rated carriers who mean business

As an In-Home Delivery Carrier,

you’ll be representing important uShip Partners and Business Shippers who expect top-quality service from their providers. Here you’ll find all the guidelines and requirements for fulfilling these exclusive shipments.

 

Need immediate assistance with a shipment? Contact us at partnersupport@uship.com or see the additional Partner-Specific Guidelines for more contact information.

Table of Contents

Communicating With Shippers

 

Equipment Checklist

 

Providing Documentation

 

Receiving Payment

 

Partner-Specific Guidelines

 

Table of Contents

Communicating With Shippers

 

Equipment Checklist

 

Providing Documentation

 

Receiving Payment

 

Partner-Specific Guidelines

 

COMMUNICATING WITH SHIPPERS

As with any business transaction, it’s important to remain professional with customers, communicate with shippers in a timely manner, and dress appropriately for the job.

 

Guidelines for In-Home Delivery Carriers include:

  • • Be respectful and courteous at all times – let uShip Partner Support handle any disputes.
  • • Appointments must be made 24 hours prior to dispatch for pickup and delivery.
  • • Communicate pickup and delivery schedules at least 24 hours beforehand.
  • • Wear professional, clean attire and close-toed shoes.
  • • Follow local COVID-19 guidelines and wear a face mask.

 

Some uShip Partners have specific guidelines for pickup and delivery. Click here to see the list of business shippers with additional requirements.

EQUIPMENT CHECKLIST

Our Business Shippers rely on network carriers to safely transport high-value – often irreplaceable – merchandise to customers. Given the nature of these shipments, the following is required of all In-Home Delivery carriers:

  • • Enclosed transport is mandatory (Sprinter Van, Box Truck, Enclosed Trailer).
  • • Any shipment exceeding 100lbs requires additional personnel provided by Carrier – DO NOT ask customers for assistance.

In addition, we ask that you please have the following equipment available at pickup and delivery:

  • • Dollies
  • • Booties & gloves
  • • Furniture blankets
  • • Packing materials (cartons, packing paper, tape, bubble wrap)
  • • Tool kit (allen wrench, screwdrivers, hammer, etc.)

PROVIDING DOCUMENTATION

Tracking each shipment’s journey, taking photos at pickup and delivery, and retaining signatures is a vital part of the shipping process that ultimately helps to build trust with high-volume shippers.

 

The following documentation is required for all In-Home Delivery shipments:

  • • A completed Electronic Bill of Lading (eBOL) or photo of the signed Bill of Lading indicating the condition of goods at pickup and delivery.
  • • Accompanying images of goods that capture the condition of each item.

 

Click here for a step-by-step guide on how to use uShip’s Electronic Bill of Lading.

RECEIVING PAYMENT

To receive payment after an item has been delivered and properly documented with a BOL, simply:

  1. 1. Mark the item as “Delivered”.
  2. 2. After delivery confirmation is made, payment will be released within 24 business hours.

 

*Please note: You will not be provided a payment code upon delivery for any shipments. If it has been longer than 24 hours and payment has not yet been released, contact us at partnersupport@uship.com.

  

PARTNER-SPECIFIC GUIDELINES

In addition to the general guidelines above, some uShip Partners have specific pickup and delivery requirements for carriers. Click on the partner below to review their specifications.

Still have questions?

Contact us at partnersupport@uship.com and we’d be happy to assist.