USHIP IN-HOME DELIVERY:
CLIENT GUIDELINES FOR CARRIERS
An on-the-road checklist for top-rated carriers who mean business
As an In-Home Delivery Carrier,
you’ll be representing important uShip clients and business shippers who expect top-quality service from their providers. Here you’ll find all the guidelines and requirements for fulfilling these exclusive shipments.
Need immediate assistance with a shipment? Contact us at [email protected] or see the additional client-specific guidelines for more contact information.
Table of Contents
Communicating With Shippers
Equipment Checklist
Providing Documentation
Receiving Payment
Client-Specific Guidelines
Table of Contents
Communicating With Shippers
Equipment Checklist
Providing Documentation
Receiving Payment
Client-Specific Guidelines
COMMUNICATING WITH SHIPPERS
As with any business transaction, it’s important to remain professional with customers, communicate with shippers in a timely manner, and dress appropriately for the job.
Guidelines for In-Home Delivery Carriers include:
- • Be respectful and courteous at all times – let uShip Support handle any disputes.
- • Appointments must be made 24 hours prior to dispatch for pickup and delivery.
- • Communicate pickup and delivery schedules at least 24 hours beforehand.
- • Wear professional, clean attire and closed-toe shoes.
Some uShip clients have specific guidelines for pickup and delivery. See below for a list of business shippers with additional requirements.
EQUIPMENT CHECKLIST
Our clients rely on network carriers to safely transport high-value – often irreplaceable – merchandise to customers. Given the nature of these shipments, the following is required of all In-Home Delivery carriers:
- • Enclosed transport is mandatory (sprinter van, box truck, enclosed trailer).
- • Any shipment exceeding 100 lbs requires additional personnel provided by Carrier – DO NOT ask customers for assistance.
In addition, we ask that you please have the following equipment available at pickup and delivery:
- • Dollies
- • Booties & gloves
- • Furniture blankets
- • Packing materials (cartons, packing paper, tape, bubble wrap)
- • Tool kit (allen wrench, screwdrivers, hammer, etc.)
PROVIDING DOCUMENTATION
Tracking each shipment’s journey, taking photos at pickup and delivery, and retaining signatures is a vital part of the shipping process that ultimately helps to build trust with high-volume shippers.
The following documentation is required for all In-Home Delivery shipments:
- • A completed Electronic Bill of Lading (eBOL) or photo of the signed Bill of Lading indicating the condition of goods at pickup and delivery.
- • Accompanying images of goods that capture the condition of each item.
Click here for a step-by-step guide on how to use uShip’s Electronic Bill of Lading.
RECEIVING PAYMENT
To receive payment after an item has been delivered and properly documented with a BOL, simply:
- 1. Mark the item as “Delivered”.
- 2. After delivery confirmation is made, payment will be released within 24 business hours.
*Please note: You will not be provided a payment code upon delivery for any shipments. If it has been longer than 24 hours and payment has not yet been released, contact us at [email protected].