CARRIER GUIDELINES: Hydrow

*PLEASE READ CAREFULLY*

FAILURE TO FOLLOW GUIDELINES MAY IMPACT ABILITY TO BID ON FUTURE HYDROW SHIPMENTS

Documentation:

• Using uShip’s eBOL is requested unless service/technical issues apply.
• At a minimum, a copy of a signed BOL with supplemental photos from both pickup and delivery is required.
• You should take multiple photos at both locations to document the condition of the machine in the event of a claim.

Assistance:

• In-home pickup from customer and return to Hydrow.
• Items require 2 people to properly handle. Please plan to bring help if needed. It is never acceptable to request assistance from the customer.

Packaging and Transportation:

• Blanket wrap service and/or shrink-wrap packing are required for all items.
• Foam padding or blanket/plastic wrapping of the front and rear feet is required.
• All items must be transported in a box truck or enclosed trailer.

Scheduling:

• Please contact the pickup and delivery locations within 24 hours of booking to confirm your arrival window.
• You must also contact PU/DEL locations at least 24-48 hours prior to appointment.
• When calling the pickup location, please identify yourself as the carrier that has been selected by Hydrow to transport the return unit.
• Consignee is a business with dock doors.