CARRIER GUIDELINES: ARTA

PICKUP AND DELIVERY HOURS

Pickup Hours:

Monday-Friday 9 AM–4 PM

Delivery Hours:
Varies, schedule at reasonable, agreed upon time

ARTA GUIDELINES FOR CARRIERS

*PLEASE READ CAREFULLY*

 

FAILURE TO FOLLOW GUIDELINES MAY IMPACT ABILITY TO BID ON FUTURE ARTA SHIPMENTS

 

Auction House Release Process

  • The majority of ARTA’s shipments are from auction houses.
  • ARTA needs to release the shipment to carriers 24 hours prior to pick up.
  • ARTA will provide the carrier directly with written instructions via email about the scheduled pick-up process. These instructions are to be followed exactly as outlined due to the strict release process.
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    Packaging and Transportation

  • Blanket wrap service and/or shrink-wrap packing are required for all items.
  • Foam padding or blanket/plastic wrapping of the front and rear feet is required.
  • All items must be transported in a box truck or enclosed trailer.
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    Scheduling

  • Please contact the pickup and delivery locations within 24 hours of booking to confirm your arrival window.
  • You must also contact PU/DEL locations at least 24 hours prior to the appointment.
  • In most cases, delivery will be to a residence. *See further delivery instructions below
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    Delivery

  • Delivery should only be completed when the recipient is on site.
  • Shipments should not be delivered to unattended addresses or left on premises without being brought inside to the room of choice.
  • If the recipient is not home at the time of delivery, please contact ARTA for further instructions regarding re-delivery.
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    Assistance

  • No assistance is provided at pick-up or delivery.
  • If assistance is needed, note the weight and size of the item and plan accordingly
  • If you are unsure whether two or more people are needed, please reach out to ARTA for clarification.
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    Documentation

  • Using uShip’s eBOL is requested unless service/technical issues apply.
  • At a minimum, a copy of a signed BOL with supplemental photos from both pickup and delivery is required.
  • You should take multiple photos at both locations to document the condition of the items shipped in the event of a claim.
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    Have questions about ARTA's requirements?

    Or need assistance with a shipment?