CARRIER GUIDELINES: EBTH

Pickup Hours (Appointment Only):

*You will be contacted after shipment is booked to make an appointment for pickup and go over procedures.

Appointments will be 24-48 hours in advance.
Pick up hours vary by location – we can be flexible with the timeframe of making appointments.
Pick up hours by location: Blue Ash (8 am – 4 pm), Hilliard (Mon – Thu: 10 am – 5 pm, Fri: 10 am – 4 pm)

Customers should be contacted 48 hrs prior to delivery, between 7:30 AM – 8:30 PM (based on the delivery timezone).

FAILURE TO FOLLOW GUIDELINES MAY IMPACT ABILITY TO BID ON FUTURE EBTH SHIPMENTS

Contact hours: Mon – Fri 7:00 am – 4:30 pm
IMPORTANT COVID-19 INFORMATION: Masks and temperature checks are required prior to entering an EBTH facility.
PAYMENT RELEASE: Send a photo of the item as it is delivered or a photo of the BOL to [email protected]. This allows the BOL/delivery photo to be attached to the customer order, and notifies EBTH that the delivery has been completed. Payments will be released within 24-48 business hours.

All packing materials to ensure a safe delivery are to be supplied by you, the carrier.
If items are too heavy for one person, please make sure you have assistance at pick up and delivery.
Items can not be left outside unless consent is given from the customer.
An enclosed trailer, box truck, or sprinter van is required for ALL deliveries.
Please contact shipper with any delays or if any problems occur.
DELIVERY PHOTOS ARE REQUIRED
Payments will be released on business days only
All weights are estimated.

Threshold delivery service required.
Long haul shipments are to be delivered within 2 weeks of pick up unless other arrangements are made with the customer.
Local delivery shipments are to be delivered within 1 week of pick up unless other arrangements are made with the customer.
Delivery appointments should be made at least 24 hours prior to delivery with the customer.
EBTH will help you communicate with the customer to schedule delivery if you have difficulty contacting them for delivery. Please contact EBTH for help if you need it. We want the deliveries to be successful for you and the customer.

All customers have the right to refuse delivery and/or file a claim for damages.
In the event that an item is damaged, it is the carrier and customer’s responsibility to ensure that damages are noted at the time of delivery via BOL and/or written documentation for proof of damages.
All claims are handled on an individual basis. EBTH will attempt to resolve the claim with the specific carrier prior to filing with uShip insurance.
Customers who opt to accept delivery are offered a refund for the cost of repairs up to the amount of the winning bid, which is the value of the item. EBTH will reimburse the client, and the carrier will be responsible for reimbursement to EBTH.
If claims are not settled, the carrier’s account may be removed from EBTH exclusive shipments.

Or need assistance with a shipment?