CARRIER GUIDELINES: FLOORFOUND

PLEASE READ CAREFULLY.
FAILURE TO FOLLOW GUIDELINES MAY IMPACT YOUR ABILITY
TO BID ON FUTURE FLOORFOUND SHIPMENTS

• Packaging and Transportation

• Pickups will be from customers’ homes.
• Returns will be taken to a reseller’s factory to resell the item.
• Blanket wrap service and/or shrink-wrap packing are required for all items.
• All items must be transported in an enclosed vehicle type
• Enable GPS tracking if possible

 

• Scheduling

• Please contact the pickup and delivery locations within 24 hours of booking to confirm your arrival window.
• You must also contact delivery locations at least 72 hours before delivery to confirm the scheduled appointment window.
• Utilize uShip app to report delays

 

• Delivery

• Delivery will be to reselling facilities/storefronts.
• Available hours to receive vary; please refer directly to the listing information for specific delivery availability at the location in question.

 

• Assistance

• No assistance is provided at pick-up or delivery.
• If assistance is needed, note the weight and size of the item and plan accordingly.

 

• Documentation

• Using uShip’s eBOL is required unless service/technical issues apply.
• At the delivery location, please send the completed eBOL to the signing recipient.
• Upon completing eBOL, please screenshot the completed eBOL and text it to the recipient.
• You should take multiple photos at both locations to document the condition of the items shipped in the event of a claim.

 

• Payment Release

• eBOL documentation REQUIRED for payment release.
• If you are unable to send a screenshot of the eBOL to the recipient, payment release may be delayed because FloorFound needs to confirm receipt of the item.
• FloorFound does not work over the weekend; subsequently, Friday or weekend deliveries are subject to a slightly longer time to release payment.