CARRIER GUIDELINES: Sotheby's Home

*PLEASE READ CAREFULLY*

FAILURE TO FOLLOW GUIDELINES MAY IMPACT ABILITY TO BID ON FUTURE SOTHEBY’S HOME SHIPMENTS

• A BOL is required for all Sotheby’s shipments – please use eBOL whenever possible.
• Contact hours: 7 AM – 7 PM local time.
• Please CC [email protected] when you email the customers. Sotheby’s will assist with communication and scheduling
• Client Service and Carrier Phone Number: 212-606-7000.
• If your schedule changes and you can on longer accommodate a shipment, please initiate a cancellation ASAP and do not contact Sotheby’s or uShip to initiate.
• All weights are estimated.
• Confidentiality of all pickup/delivery info.
• Requirement of photo ID and in appropriate attire (shirt and pants or shorts).

Pickup and Delivery information:

• Confirmation of a pickup appointment within 7 days of booking, failure to do so may result in a cancellation – contact pickup and delivery to schedule a mutually agreeable appointment.
• Pickup and delivery appointments must be scheduled with the seller & buyer at least 48 hours prior to arrival. Please do not arrive at the pickup or delivery location without making contact first
• Pickup and delivery hours and days vary by client, and due to COVID threshold and In-Home delivery requirements may also vary.
• Unless requested by the seller or buyer, please do not reschedule the pickup / delivery appointments unless absolutely necessary.

Equipment and Coverage:

• Insured vehicle and licensed driver, general liability, automotive liability, umbrella liability, etc. Confidentiality of all pickup/delivery info.
• Minimum of blanket/shrink wrap, & enclosed transport in trailer, box truck, or cargo van required.

Payment Release:

• All payment requests to be directed to Sotheby’s and should not be discussed with the buyer or seller.
• Payment will be released by Sotheby’s within 24 business hours of receiving signed BOL, so please do not reach out prior.
• Failure to comply with these guidelines will result in removal of the In-Home Delivery program

Top Seller Specific Instructions:

Design Within Reach:

• Pickup Notes: Pickup on the outbound side of the warehouse
• Pickup Hours: M-F / 8am – 4pm. Appointment must be scheduled.

Janus et Cie:

• Pickup Notes: Do not try to pick up until you receive the Invoice Number. The item will not be released without it. It will take 24-72 hours to generate the Invoice Number following the shipment booking. If you have not received it within 72 hours, please contact [email protected].
• Pickup Hours: M-F / 7am – 12pm and 12:30pm – 3:30pm. No appointment necessary. Don’t forget the Invoice Number.