CARRIER GUIDELINES: 1STDIBS

*PLEASE READ CAREFULLY*

FAILURE TO FOLLOW GUIDELINES MAY IMPACT ABILITY TO BID ON FUTURE 1STDIBS SHIPMENTS

• – Proof of delivery (via uShip eBOL) must be submitted for quick payment release. This includes: a signed and completed uShip eBOL, with clear photos of pickup location item (all four sides), photos of loaded item secured on truck, and photos of item at drop off location (all four sides). Carriers should take a minimum of 6 photos at pickup (including at least one photo of the piece blanket/shrink-wrapped for transport), and a minimum of 6 photos at delivery. Pictures help us determine if any damage occurred while in transit. NO EXCEPTIONS – these items are always required from the carrier to 1stDibs.

• – If damage does occur, please note this on the BOL and have the buyer sign as well.

• – Please use the Pickup Notes/Delivery notes section to document any noteworthy condition issues at pickup or delivery, or to clarify condition issues highlighted in the photos taken.

• – All items must be blanket wrapped (doubled blanket if using thin blankets) and then shrink wrapped around the blankets.

• – Items must be transported in an enclosed trailer, box truck, or sprinter van. Under NO circumstances may the carrier use a car, station wagon, minivan, horse trailer, or open truck to transport 1stdibs shipments.

• – Crating may be required. If so, this will be notated under “Additional Information” and in the listing title.

• – COI may be required, especially for deliveries to high-rise residential and commercial/office delivery locations in urban areas. Listings where COI requirement is known will be noted accordingly. As a precaution, all NYC residential deliveries will require the ability to easily obtain COI.

• – Ensure that contact is made with the buyer and seller 48 hours after booking is confirmed. You must contact the buyer first to confirm a delivery window BEFORE contacting the seller to confirm pickup. Under NO circumstances is an item to be retrieved from the seller until a confirmed delivery date has been scheduled with the buyer.

• – If no contact can be made with the buyer or seller within 48 hours after booking, the carrier is to email 1stDibs for assistance or request a cancellation via uShip with the reason provided. Many cancellations, delays, and pickup/delivery issues can be avoided by calling both parties prior to attempting pickup.

• – If 1stdibs is unable to contact the buyer, booking will be canceled until contact is made and booking can be reassigned.

• – Carriers are NEVER to leave a delivery at the drop off point without an eBOL being signed for as received. If the buyer advises a carrier to drop off an item with no signature, the carrier is to refuse this request. Remember: A BOL must have a legible signature, or payment will not be processed.

If a client refuses delivery, please note the following:
 
• – If a client refuses to arrange delivery well in advance of arrival, Please email 1stDibs support with details regarding the client’s refusal and the address/location where the piece can be safely stored while 1stdibs decides on the next steps.

 

• – If  the client refuses delivery at the point of delivery: Document the client’s concerns to the best of your ability. Please contact the 1stDibs Phone Line (after leaving delivery location) to alert 1stdibs Team of refusal at delivery, AND submit an email to 1stdibs with the following:
   
  • – Any information received from delivery regarding item refusal
   
  • – Photos of the item condition at the time of attempted delivery
   
  • – If you can provide short-term storage: The address where the piece can be safely stored
   
  • – If you CANNOT safely store a piece, or will be on your route for an extended period of time: Please provide 1stdibs with general route information, so that 1stdibs can determine if the piece can be returned to pickup, or brought to an alternate storage location.

   

  • – Carrier will never request assistance from the buyer or seller in the loading/unloading of any items. This is solely the carrier’s responsibility.

   

  • – Accessorial fees must be determined when the carrier is scheduling pickup and delivery. If the carrier determines additional fees are required, they are to email 1stdibs with their reasoning prior to making pickup or delivery.