CARRIER GUIDELINES: 1STDIBS

*PLEASE READ CAREFULLY*

FAILURE TO FOLLOW GUIDELINES MAY IMPACT ABILITY TO BID ON FUTURE 1STDIBS SHIPMENTS

• – IMPORTANT COVID-19 INFORMATION: 1stdibs requires a mask be worn at pickup and delivery if requested by the seller or buyer.

• – Proof of delivery must be submitted for quick payment release. This includes: a signed, legible BOL (eBOL when possible), clear photos of pickup location item (all four sides), photos of loaded item secured on truck, and photos of item at drop off location (all four sides). Pictures help us determine if any damage occurred while in transit. NO EXCEPTIONS – these items are always required from the carrier to 1stdibs.

• – If damage does occur, please note this on the BOL and have the buyer sign as well.

• – All items must be blanket wrapped (doubled blanket if using thin blankets) and then shrink wrapped around the blankets.

• – Items must be transported in an enclosed trailer, box truck, or sprinter van. Under NO circumstances may the carrier use a car, station wagon, minivan, horse trailer, or open truck to transport 1stdibs shipments.

• – Crating may be required. If so, this will be notated under “Additional Information” and in the listing title.

• – Ensure that contact is made with the buyer and seller 48 hours after booking is confirmed. You must contact the buyer first to confirm a delivery window before contacting the seller to confirm pickup. Under NO circumstances is an item to be retrieved from the seller until a confirmed delivery date has been scheduled with the buyer.

• – If no contact can be made with the buyer or seller within 48 hours after booking, the carrier is to email 1stdibs for assistance.

• – If 1stdibs is unable to contact the buyer, booking will be canceled until contact is made and booking can be reassigned.

• – Carriers are NEVER to leave a delivery at the drop off point without a BOL being signed for as received. If the buyer advises a carrier to drop off an item with no signature, the carrier is to refuse this request. Remember: A BOL must have a legible signature, or payment will not be processed.

• – Carrier will never request assistance from the buyer or seller in the loading/unloading of any items. This is solely the carrier’s responsibility.

• – Accessorial fees must be determined when the carrier is scheduling pickup and delivery. If the carrier determines additional fees are required, they are to email 1stdibs with their reasoning prior to making pickup or delivery.